Your company’s IT support system is integral to its success. An effective IT support enables greater efficiency, less downtime, and increased profits. A poor one, meanwhile, can result in downtime and costly data breaches that can ruin your company’s reputation.
But how do you know if your company has bad IT support? Here are some signs you need to try a new IT support provider.
1. Your IT support is always reactive, never proactive
Let’s say your company’s email server crashes. You contact your IT support provider, and they eventually get the system up and running again. But what about preventing the issue from happening in the first place?
A good IT support provider will always be proactive, constantly monitoring your systems for potential issues and addressing them before they cause problems. If your IT support team is only ever reactive, it’s a sign that they’re not doing their job properly.
2. They’re not keeping up with the latest technology
Technology is always changing and evolving, and your IT support needs to be keeping up with the latest trends. If they’re still using outdated methods or technologies, it’s a sign that they’re not staying current with the latest industry best practices. This can put your company at a competitive disadvantage and leave you vulnerable to security threats.
3. You’re constantly experiencing downtime
Downtime is inevitable, but if your company is experiencing regular and prolonged periods of downtime, it’s a sign that your IT support isn’t up to scratch.
A good IT support team will work to minimise downtime and ensure that your systems are always up and running as smoothly as possible. If you’re constantly dealing with downtime, you need to partner with a new IT support provider.
4. They’re trying to upsell you on unnecessary products and services
Your IT support should be focused on providing you with the best possible service, not upselling you on products and services you don’t need. If they’re constantly trying to sell you things you don’t want or need, it’s a sign that they’re more interested in making a profit than providing quality service.
5. They’re only available during business hours
Cybercriminals don’t rest once the day is done. In fact, many cyberattacks in the enterprise sector happen outside working hours. This is because attackers anticipate that the majority of organizations don’t have IT personnel working at those times, and if they do, they are likely understaffed.
This means that if your IT support is only available during regular business hours, they are not properly protecting your company from attacks that could happen at any time.
6. They don’t have a solid plan for disasters
No matter how well your business plans, disasters can and do happen. It’s therefore essential to have a solid plan for dealing with them.
Your IT support team should have a plan for backing up your files, keeping your IT infrastructure operating properly, and communicating with you. However, if your IT support provider doesn’t have a well-thought-out plan for how to deal with disasters, it’s a sign that they’re not prepared to handle the unexpected. This could put your company at risk in the event of a major incident.
If you notice any of these signs, it’s time to start looking for a new IT support provider like Dynamic Solutions Group. By switching to us, you can ensure that your company is well-protected against the ever-changing threat landscape.