Finding the best managed IT services provider (MSP) for your company can be tough. With so many providers in San Diego, California how can you make sure you’re picking the right one for your company?
Perhaps you’re thinking of hiring in-house IT staff instead of outsourcing your IT provider. But before you make a decision, consider this: the average base salary of an information technology specialist in San Diego, California is around $80,000 per year. On top of salaries, there are also additional costs for employee benefits and healthcare. For businesses that don’t have enough budget to spend on hiring full-time staff, outsourcing to a provider of managed IT services in San Diego could result in huge cost savings.
In this article, we offer some recommendations for finding the right MSP for your enterprise.
Look for a provider that understands your business
Your MSP should have a good understanding of your company’s IT infrastructure. Unless an IT provider completely understands your organization and has enough experience to deal with some of the most common technical issues that you face, they might struggle to develop the right IT strategy that your company needs to grow.
Ask if they offer anything beyond basic services
Your business doesn’t stop running after hours, so it’s imperative to partner with IT support specialists that offer 24/7 support. That way, you can get help whenever you need it.
But a good MSP will offer more than just 24/7 monitoring and alerting, patch management, and help desk support. They should also provide comprehensive IT services such as network design and installation, server administration, data backup and disaster recovery, managed security, and VoIP solutions.
Make sure they have a robust Service Level Agreement
When you’re looking at different providers, be sure to ask about their Service Level Agreement (SLA). This document should outline the expectations of both parties in terms of service availability, response times, resolution times, etc. A reputable supplier will have a strong SLA that meets your demands.
Check if they have experience in your industry
If you’re in a regulated industry like financial service or healthcare, you’ll want to make sure that your MSP has experience in dealing with the compliance requirements of your industry. They should also be familiar with any specialized software that you may use.
Determine if they have a good reputation
When you’re looking for an MSP, be sure to check their online reviews and testimonials. This will give you an understanding of what other customers have said about their experience working with the provider. You can also request the provider to give you references from past clients.
Once you’ve selected a few providers that you can possibly partner with, get proposals from each one. This will then allow you to compare what each of them charges and find out what services and guarantees are included in their service offerings.
Choose a provider that can communicate well
You want a service provider that is responsive and easy to reach. So ask them about their communication protocols and how they would handle a major incident.
Ask if they have the right certifications
When you’re looking for an MSP, you’ll want to check if they have the right certifications. This will give you peace of mind knowing that they are qualified to work with your IT infrastructure.
Make sure they offer a free trial period
Lastly, before you commit to working with an MSP, ask if they offer a free trial period. It would be highly beneficial for you to see for yourself if their services and the way they handle issues are a good match for how you run your operations.
Follow these recommendations so you can find an MSP that meets all your requirements. Do your research and take your time in finding the right provider for you.